At the end of ITIL 4 Foundation course, candidates will:
- Understand the key concepts of ITIL service management
- Learn how ITIL guiding principles can help organizations adopt and adapt ITIL service management
- Understand the four dimensions of ITIL service management
- Understand the purpose and components of the ITIL Service Value System and the activities of the Service Value Chain and how they relate to each other
- Understand the key concepts of continuous improvement
- Individuals at the beginning of their service management journey
- ITSM managers and potential ITSM managers
- Individuals working in other "IT" areas (digital, product, development) with a robust service delivery interface
- Existing ITIL qualification holders who wish to update their knowledge
ITIL 4 Foundation exams are taken online via PeopleCert remote Proctor. You will receive via email a voucher code valid for 12 months, to be used to book your exam date and time autonomously, following detailed instructions you will receive.
- Duration of 60 minutes (75 minutes for candidates taking the ITIL Foundation exam in a language other than their native)
- Closed book
- 40 multiple choice questions
- Passing score: 26/40 marks - 65%
- Exam languages: Italian, English, French, Spanish, Chinese, Dutch, German, Japanese, Polish, Portuguese
You can add a second attempt to your exam voucher by purchasing the extra option PeopleCert Take2.
There are no specific pre-requisites. By the way, some appreciation of the ideas and principles of services may be useful.