ITIL V3 Service Offerings & Agreement

Course number HF427S
Length 5 days
Credits Toward ITIL Expert 4

Exam

This course includes a 90-minute multiple-choice exam.

Course overview

This course provides in-depth coverage of the ITIL V3 areas of Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Finance Management.

Prerequisites

  • ITIL v3 Foundation certification (from HF421S ITIL v3 Foundation or HE785S ITIL v3 Foundation Bridge)
  • Note: Students must be able to provide certification proof in order to take the exam

Audience

Managers, operational staff, and others requiring deep knowledge of or involved in Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Finance Management.

Course objectives

  • Service Portfolio Management
  • Service Level Management
  • Service Catalogue Management
  • Demand Management
  • Supplier Management
  • Finance Management

Next steps

  • Other ITIL V3 Capability and Life Cycle courses

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