ITIL V3 Release Control & Validation

At a glance
Course number HF429S
Length 5 days
Credits toward ITIL Expert 4

EXAM

This course includes a 90-minute multiple-choice exam.

Course overview

This course provides in-depth coverage of the ITIL V3 areas of Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.

NOTE: Students must be able to provide proof of ITIL V3 Foundation certification or ITIL V2 Practitioner certification in order to take the exam offered as part of this course.

Prerequisites

  • Success on the ITIL V3 Foundation exam (HF421S) or ITIL V3 Foundation Bridging exam (HE785S)

Audience

  • Managers, operational staff, and others requiring deep knowledge of or involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management

Next steps

  • Other ITIL V3 Capability and Life Cycle courses

Course outline

  • Service Management as a Practice
  • Service Transition Principles
  • Service Transition¬†Processes
    • Change Management
    • Service Release and Deployment Management
    • Service Validation¬†and Testing
    • Service Asset and Configuration Management
    • Knowledge Management
    • Request Fulfillment
    • Service Evaluation
    • Service Release, Control and Validation Roles and Responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors, and Risks
  • Common Service Transition Activities
  • Continual Service Improvement
  • Summary and Exam Preparation

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