ITIL V3 Manager Bridge

Manager Bridge Overview (HF 436s)
This 4-day course  + 0.5 day exam provides a management-level update on ITIL V3. It covers those things that are new at ITIL V3 and those things that have significantly changed since ITIL V2. It will prepare students for the ITIL V2 Managers to ITIL V3 Expert examination –and successful candidates will be awarded the new ITIL V3 Expert.

Upon successful completion of this course participants will be able to:

  • Gain a good management-level understanding of the ITIL V3, including all aspects of the ITSM lifecycle
  • Gain the knowledge necessary to prepare for the “ITIL V2 Managers to ITIL V3 Expert” examination from EXIN, ISEB or APM Group

Pre-requisites

Candidates must already hold the Manager Certificate in IT Service Management

Key Topics

  • Service Management as a practice
  • New and Changed Generic Concepts and Definitions
  • Functions
  • Technology and Architecture
  • The Service Lifecycle
  • New and Changed Processes
  • Roles and Organizations
  • Implementation Considerations
  • Mock Exams

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